Value-Added
On-Time & Efficient Service Delivery
Compassionate mobility services to meet all of your paratransit needs
Equitable Mobility Solutions
Our team of highly-trained and dedicated professionals understand your needs and demands. From customer service to trip optimization to paratransit operations, we deliver cost-effective solutions you can count on. Trust us as your preferred provider to ensure safe and reliable door-to-door services to doctor’s appointments, senior centers, community events, dialysis appointments, and essential activities like grocery shopping and more. We also deliver a full suite of call center operations, which includes: expert customer service, eligibility determination, reservation assistance, trip scheduling, dispatch services, and more.
Personalized Services
ADA Paratransit
& NEMT
We are proud to serve the needs of our elderly, disabled, and/or clients facing health conditions. From pick-up to drop-off at medical facilities, places of worship and/or business, we have the courteous and dependable service you need.
Your Comfort and Safety - Our Priority
We take immense pride in maintaining our fleet of specialized NEMT vehicles to the highest standards - all of which are ADA-compliant and undergo inspections conducted by the Illinois Department of Transportation. Our certified in-house drivers undergo thorough training and conduct daily safety checks on every vehicle before use to ensure your experience is seamless and entirely stress-free.
Call Center
Operations
We do it all. Trust our customer service team to schedule your trips with ease, efficiency, and empathy. We ensure all ADA calls are timely, thorough, detailed, and treated with care. We train our staff on managing regional call center environments and more.
Optimal Solutions
We offer efficient and friendly service from origin to destination.
“Each day we motivate our staff to live up to our name…Optimal Transportation. We believe in excellence in service. From on-time pick-ups to expert trip routing to service with a smile, we pride ourselves on our effectiveness and efficiencies.”
— N. Holmes, Founder, Owner
Schedule a Ride
Non-emergency medical transportation (NEMT) is an important benefit for people who need assistance getting to and from medical appointments. We make scheduling your ride easy and stress-free. Simply click our “Let’s Ride” button, submit your request online, share as much detailed information as possible, and our team will handle the rest.
